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Elements and Performance Criteria

1. Determine mass customisationstrategy
   • Supplier locations, including those in geographic regions close to customer concentrations, are identified
2. Technical criteria for mass customisation in the supply chain are determined
3. Supply chain stakeholders and customer relationships are mapped
4. Collation of stakeholder and customer information to inform supply chain mass customisation is validated
5. Mass customisation strategy, including Key Performance Indicators (KPIs), is confirmed
6. Responsibility and level of authority for digital supply chain mass customisation is verified
7. Managemass customisationstrategy
   • Mass customisation strategy and KPIs are communicated to supply chain stakeholders
8. Supply chain policies and procedures, including knowledge exchange protocols, are implemented to support mass customisation
9. Stakeholder relationships are managed, in accordance with supply chain procedures, using real time links
10. Product configuration and delivery options are implemented in the supply chain to support mass customisation
11. Inventory and ordering systems and replenishment cycles in the supply chain are synchronised to support mass customisation
12. Customer satisfaction, complaints, product returns and delivery times are monitored to ensure mass customisation KPIs are being met
13. Report on mass customisation outcomes
    • Data related to mass customisation is analysed, in accordance with supply chain procedures
14. Mass customisation strategy and KPIs are reviewed, using lean and agile principles
15. Report on mass customisation outcomes is prepared and presented to approved stakeholders
16. Continuous improvement activities to support supply chain mass customisation are documented

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria on at least one occasion and includes

analysing mass customisation data collecting and analysing supply chain customer and stakeholder information communicating mass customisation strategy and Key Performance Indicators (KPIs) to stakeholders confirming technical criteria to support mass customisation determining mass customisation strategy and KPIs documenting continuous improvement activities identifying supplier locations implementing product configurations and delivery options implementing supply chain policies and procedures, including knowledge protocols, that support mass customisation managing stakeholder relationships using real time links mapping stakeholders and customer relationships in supply chains monitoring customer satisfaction, complaints, product returns and delivery times reviewing and reporting on mass customisation strategy and KPIs reviewing mass customisation strategy and KPIs using lean and agile principles synchronising inventory and ordering system and replenishment cycles.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria and includes knowledge of

circular economy principles in relation to addressing sustainable practices in supply chain mass customisation collaborative relationships and real time links in supply chains that support mass customisation collation of supply chain stakeholder and relationship maps collection and analysis of data and customer information communication methods and tools continuous improvement principles customer satisfaction, complaints, product returns and delivery time monitoring lean and agile principles mass customisation strategy and Key Performance Indicators (KPIs) policies and procedures, including knowledge protocols, to support mass customisation product configuration and delivery options review and report requirements supplier locations to support mass customisation supply chain stakeholders synchronisation of inventory and ordering systems and replenishment cycles technical criteria to support mass customisation.

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